American Greetings - Home
about us news ideas investors

FAQ’s - Frequently Asked Questions

How can I obtain information on displaying Carlton Cards products in my store?
Thank you for your interest in Carlton Cards products. To receive information about obtaining products for your store, please contact our Sales Department at 1-800-268-2187. A representative will be happy to provide you with details based on your store's unique requirements.

How do I contact customer service?
You can contact Carlton Cards Customer Relations Department via e-mail.

Who do I contact if I have a question or comment about a Carlton Cards or Papyrus retail store?
Carlton Cards and Papyrus retail stores are owned and operated by the Schurman Retail Group.  You may contact them via e-mail.

How do I submit my creative work for Carlton Cards’ consideration?
Thank you for considering Carlton Cards as an organization you'd like to share your work with. All of our artistic needs are supplied by our creative team, housed at World Headquarters in Cleveland, Ohio. Therefore, we do not accept unsolicited material. Any creative work that we do receive will be returned to its owner immediately. To submit unsolicited ideas to our parent company, American Greetings located in Cleveland, Ohio, please review the formal process outlined at

Can I use a design or verse found on one of Carlton Cards’ products?
We're pleased that a design or verse found on one of our products has provided you with such inspiration and we appreciate your desire to reproduce them. However, because our creative team spends many hours developing our products, we do not permit the use of our copyrighted designs or verses.

How do I request a donation for my cause or organization?
Carlton Cards believes that contributions to social causes are an important part of responsible corporate citizenship. To ensure that our contributions make the widest possible impact, we have chosen to support several national organizations. As a result, we are not accepting requests from any new organizations at this time.

How do I apply for employment?
When opportunities for employment at Carlton Cards arise, we advertise them through a variety of methods. Please see our Careers page for more information or visit our LinkedIN page.


facebook   Twitter   Instagram   Pinterest   linked in

faqs sustainability history brands sustainability